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Conflict Resolution

The UMBC Human Relations Office promotes equal opportunity and respect for all members of the UMBC campus community through education, training and formal and informal conflict management and resolution.

Center for Mediation & Conflict Resolution (CMCR)

Interpersonal conflicts are inevitable in any work or educational setting. At UMBC, strategies and tools to resolve them include formal grievance procedures, formal and ad hoc complaint investigations, mediation, counseling, coaching and, when appropriate, sanctions. However, early intervention can often avert both unnecessary suffering and workplace disruption. With a grant from the Maryland Mediation and Conflict Resolution Office (MACRO), the UMBC Center for Mediation and Conflict Resolution was established to provide an alternative first-step response to interpersonal conflict.


Mediation is a voluntary, confidential process that allows individuals to resolve their conflicts with the assistance of a neutral third party. The UMBC Center for Mediation and Conflict Resolution offers mediation services through professionally trained faculty, staff and student volunteers. Each mediation session is conducted by two mediators.

Members of the campus community who are experiencing interpersonal conflicts are invited to contact the UMBC Center for Mediation and Conflict Resolution to explore the possibilities of using the center’s mediation services.

Conflict Resolution

The success of the UMBC Center for Mediation and Conflict Resolution rests with the university’s commitment to provide its constituents with an ongoing, confidential program for voluntary resolution of interpersonal conflict. In addition to mediation services, the center offers:

  • Conciliation
  • Facilitation
  • Coaching
  • Education
  • Training
  • Referrals

These services will support the university’s goal to provide appropriate, alternate means for the resolution of campus conflicts.

Contact the CMCR

Information is available on a drop-in basis at the Center for Mediation and Conflict Resolution Office, located in the Administration Building. For more information, please contact:

Morgan Thomas
University of Maryland, Baltimore County
1000 Hilltop Circle
Administration Building, Room 902
Baltimore, MD 21250
(410) 455-1354